Onsite Safety


Greater Columbus Convention Center
Emergency Procedures

In the event of a medical or other emergency, instead of dialing 9-1-1, follow the instructions below.

  • From any in-house phone, dial 2547, or dial direct 614-827-2547. This will put you in contact with the convention center's Public Safety Team, who will take the necessary information regarding your situation, notify emergency services, and escort them directly to the location of the situation upon arrival. 

    Note: Dialing 911 could delay the arrival of emergency personnel since it may be difficult to find your location.

  • In case of fire, the fire alarm evacuation systems will sound with fire strobes, sirens and verbal instructions. Public Safety and event management personnael will notify you to calmly exit the facility via the nearest exit.
  • If severe weather is present in the area, a warning is issued by the National Weather Service, and shelter-in-place is necessary, Public Safety and event management personnel will notify you to calmly move to the stairways, bathrooms, and interior meeting rooms.
  • In case of power failure, it is not necessary to evacuate the convention center, as it’s equipped with an emergency power generator to restore power to exits, concourses and service halls within seconds. Do not evacuate the building until instructed to do so.
  • Should a security situation arise, notify Public Safety and event management personnel by dialing 2547 from any in-house phone or dial direct to 614-827-2547. They will make the appropriate determinations as to what course of action to take and notify you accordingly.
  • If you’ve misplaced an item, please visit the safety congress registration desk, and inquire about the item. After the event, we’ll return all lost items to convention center security services. They will log and maintain all items after 30 days. Convention center security services will discard items not claimed within 30 days.