Crisis De-escalation Part 2 [31.26]
Date: Thursday, March 12, 2020
Time: 4:00 PM - 5:00 PM

   Matthew Smith, Training Director, Aegis Training Solutions LLC

Track: Social and Behavioral
Secondary Track: All Industries and Workplaces
Session Type: Educational Session
Skill Level: Basic

The presenter explains how to achieve de-escalation and describes some of the psychological tips used to empower individuals to achieve crisis de-escalation. This information provides the framework for acquiring the skills needed to prevent an occurrence of workplace violence. This second part of a two-part session provides insight into specific scenarios of possible conflict and discusses how a person might use the skills presented in session one to avoid escalation into violence.

Learning Objectives:
1. Describe how to spot a crisis and start early negotiations.
2. Identify and explain specific, tangible solutions.

CEU Hours:  
  IACET: 0.1
  HRCI: 1
  EPA: 1
  Sanitarian: 1
  BWC Discount Programs: 1

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