Dealing with and Defusing Difficult Situations [46.13]
Date: Wednesday, March 11, 2020
Time: 11:15 AM - 12:15 PM

   Timothy Dimoff, CEO/President, SACS Consulting & Investigative Services Inc.

Track: Social and Behavioral
Secondary Track: All Industries and Workplaces
Session Type: Educational Session
Skill Level: Advanced

Learn how to become a proactive individual who anticipates trouble and moves to prevent it in your personal and professional life.

Learning Objectives:
1. Explain why abnormal behavior has become the norm.
2. List the differences between assertive and aggressive behavior.
3. Describe the stages of aggression.
4. Identify differences in verbal and non-verbal communication.
5. Recognize and de-escalate aggressive behaviors.

CEU Hours:  
  IACET: 0.1
  HRCI: 1
  EPA: 1
  Sanitarian: 1
  BWC Discount Programs: 1

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